Job highlights

- Graduate with 1-3 years experience, proficiency in MS Excel/CRM, and negotiation skills
- Monitor customer accounts, collect overdue payments, negotiate settlements, maintain records, escalate unresolved cases, and coordinate with internal teams

EXL (NASDAQ: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 54,000 employees spanning six continents. For more information, visit www.exlservice.com. EXL never requires or asks for fees/payments or credit card or bank details during any phase of the recruitment or hiring process and has not authorized any agencies or partners to collect any fee or payment from prospective candidates.



EXL will only extend a job offer after a candidate has gone through a formal interview process with members of EXL’s Human Resources team, as well as our hiring managers.

Key Responsibilities

Monitor customer accounts to identify overdue payments

Contact customers via phone, email, or written communication to collect outstanding dues

Negotiate payment plans and settlement options when required

Maintain accurate records of customer interactions and payment status

Follow up consistently on promised payments

Escalate unresolved cases to senior management or legal teams when necessary

Ensure compliance with company policies and applicable laws

Prepare daily/weekly collection reports

Coordinate with sales, finance, and customer service teams to resolve billing issues

Required Skills & Competencies

Strong communication and negotiation skills

Ability to handle difficult conversations professionally

Positive organizational and time-management skills

Basic knowledge of accounting and billing processes

Attention to detail and record-keeping accuracy

Proficiency in MS Excel / CRM or collection software

1 - 3 Years exp. With good communication

Any Graduate with good communication skills

📌 Executive (Gurugram)
🏢 EXL
📍 Gurugram