- Experience in debt collection and debt management with knowledge of legal guidelines
- Manage delinquent accounts, achieve collection targets, lead collection team, ensure compliance, handle escalations, and maintain accurate records
Job Summary The Debt Management Specialist is responsible for managing delinquent accounts, recovering overdue payments, and maintaining robust financial relationships with clients.
Duties and Responsibilities
- Achieve collections target by visiting customers/agency.
- Monitor performance against set parameters and provide regular updates.
- Ensure legal guidelines are complied with while repossessing products.
- Maintain accurate records of customer interactions and transactions.
- Handle escalations promptly and effectively to resolve issues.
- Daily DRR (Daily Risk Report) management
- Develop and implement strategies to improve collection rates.
- Manage a team of collection officers to achieve overall targets.
- Rectify problems encountered during the collection process.
- Manage average collection reports to monitor and improve collection performance.
- Case to Case tracking
- Resolution at per AOP with in agreed timelines
- Portfolio Management
- Debt Collection Strategy
- Target Achievement
- Regulatory Compliance
- Reporting and Analysis
- Risk Management
- Team Leadership
- Vendor Management
- Co-ordinating with internal and external clients.