To provide the highest possible level of Event Travel Management to key clients, develop relationships across all areas of Navan Events by sharing best-in-class market knowledge of Event Travel and supporting clients’ key objectives in arranging events, and ensure maximum revenue generation in all areas of Navan Events Event Travel while always ensuring significant return on investment to the client.
Key Responsibilities
As a primary client liaison of the Event Travel Department, you will further the vision and goals of Navan Events by providing outstanding support.
- Assist our travellers with best-in-class personalised travel support by helping them resolve issues before, during, and after travel. This may require helping with basic cancellations, changes, and updates to hotel, flight, car, and/or rail bookings.
- Provide accurate and detailed fare information for hotel, flight, car, and rail bookings, as needed.
- Troubleshoot issues by regularly referring to our agent tools for guidelines on how to best assist the traveler.
- Participate in regular team meetings to ensure you are up to date on new product launches, industry updates,
and exciting team initiatives and programs.
- Constantly improve your travel industry and platform knowledge so we continue to set the standard for best-in-class travel agents.
- Training in Navan/R&M; Systems
Skills Required
- Minimum one year travel planning experience preferred.
- Professional oral and written communication skills required.
- 2+ years of Sabre/Amadeus GDS experience preferred.
- Proficient MS Excel and Google Suite, along with the technical aptitude to learn creative technology.
- Ability to multitask with a desire to resolve urgent matters as quickly and efficiently as possible.
- An empathetic disposition with the ability to always maintain a professional attitude.
- An independent thinker who can use available resources to troubleshoot issues and resolve customer inquiries.
- Reliable and flexible with an openness to working part-time nontraditional shifts (early mornings, late evenings, and weekends).
- An interest in travel with a basic understanding of world geography.