We are looking for a proactive and detail-oriented ERP Implementation Executive to manage end-to-end implementation of ERP solutions for real estate clients. The role involves understanding client requirements, configuring the system, ensuring smooth deployment, and coordinating with internal teams and clients for successful project delivery.
Key Responsibilities
- Lead ERP implementation projects for real estate developers/builders
- Understand client business processes and map them to ERP functionalities
- Conduct requirement gathering sessions and prepare documentation (BRD/FRD)
- Configure ERP modules as per client requirements
- Coordinate with technical and product teams for customization and issue resolution
- Conduct UAT and ensure successful go-live
- Provide training and support to client teams
- Ensure adherence to project timelines and delivery schedules
- Handle client queries and provide functional support
- Maintain proper documentation of implementation lifecycle
Key Requirements
- 2–4 years of experience in ERP implementation
- Preferably experience in real estate / construction ERP
- Strong understanding of business processes (Sales, CRM, Accounts, Inventory)
- Good client handling and coordination skills
- Strong knowledge of MS Excel and documentation
- Excellent communication and problem-solving skills
KRA: Ensure timely and successful ERP implementation
KPIs:
- % of projects delivered within defined timelines
- Average implementation cycle time per project
- Number of successful go-lives completed per quarter
2.
Client Satisfaction & Experience KRA: Deliver high client satisfaction during and post implementation
KPIs:
- Client satisfaction score (CSAT)
- Number of escalations/complaints per project
- Client retention / repeat business support
3. Requirement Accuracy & Solution Fitment KRA: Capture and implement accurate business requirements
KPIs:
- Number of reworks due to incorrect requirement gathering
- UAT success rate in first cycle
- Gap analysis accuracy
4. Coordination & Issue Resolution KRA: Ensure seamless coordination between client and internal teams
KPIs:
- Average turnaround time (TAT) for issue resolution
- Number of pending issues beyond SLA
- Internal team feedback score
5. Training & User Adoption KRA: Ensure effective training and ERP adoption by client teams
KPIs:
- Number of training sessions conducted
- User adoption rate post implementation
- Reduction in basic support queries after training
6. Documentation & Process Compliance KRA: Maintain proper documentation and follow implementation processes
KPIs:
- Completeness of documentation (BRD, UAT, SOPs)
- Audit compliance score
- Adherence to internal implementation SOPs
Preferred Skills
- Experience in real estate ERP systems
- Basic understanding of accounting processes
- Ability to handle multiple projects simultaneously
- Tech understanding for coordination with development teams
Key Competencies
- Client-focused approach
- Solid follow-up & ownership mindset
- Attention to detail
- Ability to work under deadlines