Job highlights

- Collaboration,knowledge sharing,and peer support are core to our team ethos,helping you build valuable experience within a global enterprise environment. . As you take ownership of critical workstreams and projects,your professional development will be actively supported,strengthening your long-term career prospects in enterprise end-user support.

Job Summary

Join Epiroc Mining India Private Ltd as an End User Support Specialist Practitioner based in Udaipur, India. This pivotal role is situated within our Research and Development department under the Corporate Units business area, where you will play a critical role in maintaining and enhancing our IT support services. Functional area: IT. Onsite or Remote: Hybrid. Country/Region: IN. City: Udaipur.

Key Responsibilities

- Provide full onsite, desk-side, and remote IT support addressing all user issues, change requests, and service incidents promptly.
- Manage service desk procedures ensuring timely resolution and escalation to maintain SLA compliance.
- Support mobile devices and tablet provisioning and management within the IT ecosystem.
- Coordinate acquisition and deployment of hardware and software resources in line with organizational needs.
- Offer hands-on assistance to specialist teams for infrastructure-related tasks including servers, networks, and telephony systems.
- Conduct end-user training and IT workshops to enhance user competence and self-sufficiency.
- Drive continuous improvement initiatives by implementing and refining IT standards and policies.




- Maintain up-to-date documentation of internal IT procedures aligning with the Epiroc Way directives.
- Collaborate with vendors for effective IT support services and resources.
- Participate in projects aimed at enhancing IT service delivery and end-user satisfaction.

Why This Role is Ideal for You

This position offers a unique opportunity to work across the full spectrum of End User Support (EUS) operations, including specialized Mac administration a skill set that is in high demand across the IT support market. You will engage with diverse and complex technical challenges beyond routine ticket resolution, fostering your technical growth and troubleshooting expertise. Our department nurtures a culture of trust and autonomy, empowering you to independently manage and resolve issues with minimal supervision. Collaboration, knowledge sharing, and peer support are core to our team ethos, helping you build valuable experience within a global enterprise environment.

As you take ownership of critical workstreams and projects, your professional development will be actively supported, strengthening your long-term career prospects in enterprise end-user support.

Qualifications and Skills





- University degree or equivalent competence gained through relevant experience in IT support or related fields.
- Fluency in English (both oral and written) is mandatory; additional language skills are considered a plus.
- Robust technical proficiency in troubleshooting end-user issues including expertise in Mac devices, WDS, BigFix, and asset management.
- Ability to work autonomously, handle complex incidents, and consistently meet and exceed SLA requirements.
- Excellent communication skills to interact effectively with internal stakeholders, vendors, and end users.
- Proactive mindset to take ownership of difficult tickets and contribute to team knowledge and capability enhancements.
- Willingness to travel up to 20% to support IT initiatives and end-user needs in various locations.

Expected Behaviors and Competencies

- Consistently deliver high-quality L1/L2 end-user support.
- Manage end-to-end employee onboarding/offboarding related to IT services.
- Maintain specialized technical skills and stay updated with evolving technologies and tools.
- Communicate clearly, prioritize tasks effectively, and ensure reliable service delivery even under pressure.
- Collaborate amicably with teams, promoting fairness and a supportive work environment.
- Document processes meticulously and share knowledge proactively within the team.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 End User Support Specialist Practitioner (Udaipur)
🏢 Epiroc Mining India
📍 Udaipur