Position: Customer Support Executive – Email & Chat Process
Department: Customer Service
Process Type: Non-Voice (Email & Chat Support)
We are looking for experienced and customer-oriented professionals to join YES BANK's Email & Chat Support Process. The candidate will be responsible for handling customer queries, resolving service-related issues, and providing effective support through email and chat while maintaining high standards of customer satisfaction.
Roles & Responsibilities
- Handle customer queries through email and live chat.
- Provide accurate information regarding banking products and services.
- Assist customers with account-related queries, debit cards, credit cards, and online banking services.
- Resolve customer complaints and service requests within the defined TAT.
- Maintain skilled written communication and email etiquette.
- Escalate complex customer issues to the concerned departments.
- Ensure customer satisfaction and maintain service quality.
- Follow banking policies, compliance guidelines, and data confidentiality standards.
Eligibility Criteria
- Qualification: Graduate (Mandatory).
- Experience: Experienced candidates only.
- Good written communication skills in English.
- Good typing speed and accuracy.
- Basic computer knowledge.
- Customer-handling and problem-solving skills.
- Prior experience in Email & Chat or Banking Customer Support will be preferred.
Working Details
Working Days: Monday to Saturday (as per weekly roster).
Working Hours: 9:30 AM to 6:30 PM.
Weekly Off: Every Sunday.
Saturday Off: 2nd and 4th Saturday of every month.
Working Saturday: 1st, 3rd and 5th Saturday (where applicable)