Dy. Manager - Customer Relations (Bengaluru)

Dy. Manager - Customer Relations (Bengaluru)

14 Nov
|
Brigade Group
|
Bengaluru

14 Nov

Brigade Group

Bengaluru

Job highlights

- All invoices must bescanned and sent to respective parties on or before the 1st of every month
- Facilitate pass-through rentalpayments as and when required,ensuring timely and accurate processing perinvestor agreements and company policy. Management Information System (MIS) and Record-Keeping . .

Key Responsibilities

Lease Administration

Review and process LeaseConfirmation Forms based on the finalized Letter of Intent (LOI) to initiatethe lease agreement process.

Accurately create and maintaincustomer and contract details in the REFX system for all new and existingleases.

Ensure that security depositpayments are properly recorded and promptly forwarded to the accountsdepartment for further processing and compliance checks.

Prepare lease deeds forexecution, ensuring all terms are as per the LOI and company policies.Coordinate the signing process by sending the documents to relevant parties forsignatures.

Scan all completed documentsand file them systematically, maintaining both digital and physical records asrequired by the companys documentation protocols.

Generate monthly invoices fortenants, ensuring accuracy and timely distribution. All invoices must bescanned and sent to respective parties on or before the 1st of every month.

Conduct consistent follow-upswith tenants regarding overdue payments, maintaining a qualified approach tocollections and ensuring prompt resolution of outstanding dues.

Account for all payments asthey are received, updating records in REFX, and ensure these are communicatedto and processed by the accounts department.

Oversee and monitor theregistration of lease deeds, ensuring all legal requirements are fulfilled anddocumentation is completed in a timely fashion.





Send scanned copies of LOIs andexecuted lease deeds to the accounts department for record-keeping and internalreference.

Coordinate with the accountsdepartment to facilitate the release of agency commissions to IPCs(International Property Consultants) upon full receipt of security depositsfrom tenants. Ensure that all commission-related information is accurate and incompliance with internal guidelines.

Pass-Through Rent Management

Upon receipt of rental paymentsfrom tenants, promptly post rental amounts in REFX for each respectiveinvestor. Prepare and send a detailed list to the accounts department to enablepayment release to investors.

Collect cheques from theaccounts department for investor payments and ensure these are securely andpromptly couriered to the respective investors, maintaining records ofdispatch.

Annually calculate interest onsecurity deposits received from tenants, based on the prevailing State Bank ofIndia (SBI) rate, and coordinate the release of interest cheques to theinvestors.

Prepare and distribute Form 16and rent statements to all investors annually, ensuring compliance withstatutory requirements and maintaining transparency in financial dealings.





Collect the lease managementfeecalculated as 6 days rent plus applicable service taxfrom each investor.This is to be adjusted against the rental payments made to them on an annualbasis, with accurate accounting of all transactions.

Facilitate pass-through rentalpayments as and when required, ensuring timely and accurate processing perinvestor agreements and company policy.

Management Information System (MIS) and Record-Keeping

Ensure that all leases,including new agreements and renewals, are updated in the MIS (ManagementInformation System) immediately to maintain real-time accuracy and facilitateseamless internal reporting.

Maintain and updatecomprehensive digital and physical files for all lease-related documentation,ensuring easy retrieval and compliance with audit requirements.

Skills and Competencies

Attention to Detail: Ability tomanage complex documentation and financial records with precision.

Technological Proficiency:Experience with real estate software, preferably REFX, and strong computerliteracy in MS Office applications.

Communication: Excellent verbaland written communication skills for liaising with tenants, investors, internaldepartments, and external partners.

Organizational Skills: Capableof prioritizing tasks, handling multiple lease agreements simultaneously, andmeeting stringent deadlines.

Problem Solving: Analyticalapproach to resolving payment issues, discrepancies, or contractual queriesefficiently.

Team Collaboration: Ability towork cross-functionally with the accounts, legal, sales, and propertymanagement teams.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Dy. Manager - Customer Relations (Bengaluru)
🏢 Brigade Group
📍 Bengaluru

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