Job highlights

- Experience with NICE CXone and RingCentral contact center technologies, expertise in dialer operations and telephony configuration
- Manage dialer configuration, call routing, telephony administration, and system integrations to support contact center operations

: We are seeking an experienced Dialer Configuration Manager to oversee the administration, configuration, and support of our NICE CXone (InContact) and RingCentral contact center workplace. This role will be responsible for inbound and outbound contact center operations, call routing, dialer management, NICE Studio administration, telephony configuration, workforce optimization platforms, and system integrations.

The ideal candidate will possess strong expertise in contact center technologies, outbound dialer operations, routing configuration, telephony administration, troubleshooting, and production support. This individual will serve as a key technical resource ensuring the reliability, performance, and continuous improvement of our customer engagement platforms

📌 Dialer Manager (Hyderabad)
🏢 IntouchCX
📍 Hyderabad