Job highlights

- Managing user accounts,password resets,MFA setup,and access control in Microsoft . .

1. Desktop/Laptop Management:

- Installation, configuration, and maintenance of desktops and laptops (Windows and few Mac based).

- OS imaging, patch management, and performance optimization.

- Hardware diagnostics and coordination with vendors for repair or replacement.

- Ensuring antivirus, endpoint protection, and firewall configurations are up to date and compliant.

- Software Support:

- Installation, configuration, and troubleshooting of licensed software applications.

- Support for Microsoft 365 suite (Outlook, Teams, OneDrive, SharePoint, etc.).

- Managing OneDrive sync issues, SharePoint permissions/access, and Teams-related troubleshooting.

- Basic support for browser-based applications including Odoo and other SaaS tools.

- End-User Support:

- Responding to and resolving user issues via ticketing system, email, phone, or in person this includes remote support also (AnyDesk, Remote admin, TeamViewer, etc.).

- User onboarding and offboarding:

- Account setup (M365, email, access permissions).

- Device allocation and configuration.

- Managing shared resources such as distribution lists, shared mailboxes, and file access.

- Identity & Access Management

- Managing user accounts, password resets, MFA setup, and access control in Microsoft 365.





- Ensuring compliance with company IT security policies.

- Periodic review of user access rights and permissions.

- Network Assistance (Basic):

- Basic troubleshooting of LAN, internet, and Wi-Fi connectivity issues.

- Coordination with central IT/network team or ISP for escalations.

- Monitoring and reporting recurring connectivity issues.

- Peripheral Device Support:

- Installation, configuration, and maintenance of printers and scanners.

- Setup of scan-to-email, scan-to-folder, and network printing.

- Troubleshooting device connectivity and performance issues.

- Asset Management:

- Maintaining accurate inventory of IT assets (hardware and software).

- Tagging, tracking, and auditing devices.

- Managing spare devices and replacement stock.

- Security & Compliance:

- Ensuring devices comply with security standards (antivirus, updates, encryption if applicable).

- Reporting security incidents (phishing, malware, unauthorized access).

- Assisting users with security best practices.

- Reporting and Documentation:

- Monthly reporting on:

- Tickets/Issues resolved.

- SLA adherence

- Escalations and pending issues
- Maintaining documentation and knowledge base for recurring issues.

- Assisting in creating user guides and basic training materials.

📌 Desktop Engineer (Gurugram)
🏢 Velocitai Digital
📍 Gurugram