Job highlights

- Graduation/Postgraduation with 3-6 years sales experience and strong analytical skills for channel performance

- Manage dealer relations, achieve sales targets, drive compliant sales culture, support collections, and develop distribution for rural consumer finance

Job Summary

This position is open with Bajaj Finance Ltd. Engage with channel partners to build and strengthen relationships. Build distribution for Rural Consumer Product Finance and distribution mapping for Rural Consumer Product Finance.

Responsibilities

- Achieving exceeding business goals and targets for Consumer Durables.

- Creating a strong compliant sales culture to drive acquisitions, profitability and employee development.

- Manage the distribution through dealer relations and servicing the dealers, and their concerns in an appropriate manner.

- Managing the delinquency of the business sourced to ensure health of portfolio.

- Effectively engage Operations Risk teams to understand and contribute to overall processes profitability across locations.

- Identifying the need for sales training, analyzing changing market trends, channel deployment etc. Also giving feedback suggestions to the RSM/NSM.

- Ensure implementation of promotional plans, contests and suggesting new and innovative promotion plans for the area of work.

- Recruiting and retaining high performers.

- Ensuring highest levels of employee relationship, motivation and engagement to drive results and high levels of employee satisfaction.

- Supporting collections team in ensuring 100% collections.

- Major challenges: Struggling to find and keep talented employees.

- Customer always seeking the latest technology, most efficient service, instant gratification, and a customized experience.

- Retaining employees as they have banking sector as an option available.

- Online market as well affected/impacted in field.

- Decisions:



Implement a sales management process that guides the team's decision on how to effectively manage this time and decide who to spend with.

- Connect with field teams, spending the maximum time with our team. Link performance with rewards and recognition as per their achievement.

- Design and develop a customer (Dealer and Business Partner's) visit frequency plan for their field.

- Interactions: Internal Clients - provide market and product related feedback to HO (Managers / Senior hierarchy).

- Credit Team for high ticket approvals.

- Operation for customer services and file disbursement.

- Risk team for approval declined cases due to specific reasons e.g. policy.

- FCU Team for fraud cases validation.

- Collections for bucket cases and FEMI cases or problematic cases.

- External Clients include dealer and business Partners.

- Identify Current key dealer outlets and New Business Partners to support sales.

- Achieving origination targets.

- ASSC (Authorized Sales Service Center), serving the existing external walk-in customers at dealers and increasing business opportunities.

Required Qualifications and Experience

- Qualifications:

- Graduation / Post graduation

- Strong analytical skills to drive channel performance and drive profitability

- People Relationship Management skills

- Excellent Communication and Negotiation Skill

- Work Experience:

- Graduation / Post graduation with 4 to 6 years and MBA with 3-4 years of relevant experience in sales

Dimensions

- Total Team Size: 29

- Number of Direct Reports: 6

- Number of Indirect Reports: 23 (off role)

- Number of Outsourced employees: 18 (ASCC)

- Number of locations: 5 to 7

- Number of products: 2

Financial Dimensions

- As a manager, you'll need to define business scope. Defining what is needed is the first step. Setting business goals and allocating to team. The business scope should have a tangible objective for the organization.

- In Festive seasons minimum 15k cases in a quarter

- Normal days minimum 9K cases in a quarter

- Cross sell targets 650 IPC to be maintained

Other Dimensions

📌 Deputy Manager - RCD - Solar Financing (Kishangarh)
🏢 Bajaj Finance
📍 Kishangarh