Job highlights

- Graduate with 8-10 years experience in 2W loan recoveries, team management, and legal knowledge

- Manage collection targets, vendor and agency appointments, conduct training, ensure compliance, and lead recovery efforts

Job Summary To assist the organization in collecting outstanding dues and Non-Performing Loans (NPLs) for DMS- The Wheels - 2W/3W across all payment buckets, aiming to reduce outstanding amounts.

Responsibilities

- Managing collection targets

- Ensure adherence to collection schedules

- Attain EMI and penalty collection objectives

- Reposition vehicles in cases of defaults

- Close cases by securing settlement amounts

- Explore diverse customer communication approaches for effective recovery

- Vendor management

- Appoint collection agencies

- Strategize and allocate tasks to agencies

- Conduct on-site checks to validate procedural adherence

- Ensure prompt payment deposits by Field Officers (FOS)

- Guarantee timely payments to vendors as per the schedule

- Conduct training sessions for agents working with vendors

- Executing recovery procedures

- Initiate customer calls for debt recovery

- Ensure team compliance with Standard Operating Procedures (SOPs) during customer interactions

- Gather customer feedback to improve the collection process





- Conduct training sessions to enhance the team's collection skills

- Stakeholder management

- Conduct regular stakeholder reviews

- Align stakeholders with the collection strategy

- Realign case priorities based on defined deliverables and objectives

- Team management

- Participate in recruitment process to identify right talent for various roles in the team

- Identify high potential talent and provide opportunity to groom them for future roles

- Provide ongoing coaching, mentoring, and performance feedback to ensure the team's success

- Set clear targets, train, motivate the team, and foster a positive and team-oriented work environment

Key Decisions / Dimensions

- Appointment of Vendors

Major Challenges

- Managing assertive customers in default

- Dealing with deliberate defaulters

- Sustaining a high team morale

Qualifications and Experience a) Qualifications

Graduate in any stream b) Key skills required

- Minimum 8-10 years of work experience in a finance industry in recoveries of two wheelers

- Experience of managing a team is required

- Communication Skills

- Good knowledge and connect with legal entities

- Leadership qualities

- Result Oriented Mindset

- Good team player

- Motivation skills

📌 Deputy Area Manager - Debt Management Services - The Wheels - 2W/3W (Chennai)
🏢 Bajaj Finance
📍 Chennai