- Experience in legal recovery and litigation case management for vehicle finance
- Manage delinquent accounts, lead collections team, ensure compliance with legal guidelines, track performance, and handle escalations
Job Purpose The Debt Management Specialist is responsible for managing delinquent accounts, recovering overdue payments, and maintaining robust financial relationships with clients.
Duties and Responsibilities
- Achieve collections target by visiting customers/agency.
- Monitor performance against set parameters and provide regular updates and providing proper guidelines.
- Milestone reviewing and tracking.
- Ensure legal guidelines are complied with while repossessing products.
- Travelling with the RO's.
- To do timely allocation of the cases of the team members.
- Should be Profecient in excel.
- Daily tracking of the performance of the team members.
- Maintain accurate records of customer interactions and transactions.
- Handle escalations promptly and effectively to resolve issues.
- Daily DRR (Daily Risk Report) management.
- Develop and implement strategies to improve collection rates.
- Counsiling and grooming of his direct reportee to enhance and polish their skill sets.
- Manage a team of collection officers to achieve overall targets.
- Rectify problems encountered during the collection process.
- Manage average collection reports to monitor and improve collection performance.
- Legal Recovery for Urban NPLWheels (Vehicle Finance) Repo and Legal Management.
- Litigation Case Management.
- Compliance Risk Mitigation.
- Reporting Documentation.
Required Qualifications and Experience
- Legal Recovery for Urban NPLWheels (Vehicle Finance) Repo and Legal Management