About the Role

We are looking for an experienced Demo Operations Manager to manage end-to-end demo operations for domestic and international leads. The role involves overseeing demo scheduling, confirmations, reminder calls, attendance and follow-ups while leading a team of Team Leads and Executives.

The ideal candidate should have strong people-management, analytical and Excel skills, with a focus on improving demo show-up rates and operational efficiency.

Key Responsibilities

- Own the complete demo lifecycle, including scheduling, confirmations, reminders, attendance, rescheduling and follow-ups.
- Manage reminder-calling operations across domestic and international markets.
- Lead, coach and manage Team Leads and Executives, ensuring productivity and target achievement.
- Plan team rosters and rotational shifts to ensure international time-zone coverage.
- Track demo bookings, show-up rates, no-shows, cancellations and team productivity.
- Prepare and maintain daily, weekly and monthly MIS reports and Excel dashboards.
- Analyze performance trends and implement process improvements to increase demo attendance.
- Maintain CRM accuracy and collaborate with Marketing and Sales teams to improve lead handling and demo conversions.





Required Skills & Qualifications

- Mandatory experience in Demo Operations, Demo Scheduling or Reminder Calling.
- Proven experience managing Team Leads and frontline calling executives.
- Experience handling domestic and international calling operations.
- Advanced Excel skills (Pivot Tables, VLOOKUP/XLOOKUP, INDEX-MATCH and dashboards).
- Strong analytical, communication and people-management skills.
- Hands-on experience with CRM tools such as Salesforce, HubSpot, Zoho or LeadSquared.
- Willingness to work flexible or rotational shifts to support international time zones.
- Graduate in any discipline; MBA preferred.

Key Performance Indicators (KPIs)

- Demo show-up and attendance rate.
- Reduction in no-shows and cancellations.
- Reminder call connect rate and coverage.
- Team productivity and target achievement.
- MIS accuracy and reporting timelines.
- Team performance and retention.

Positive to Have

- Experience in EdTech, SaaS or inside sales.
- Knowledge of Google Sheets, Power BI or Looker Studio.
- Familiarity with dialers and WhatsApp automation tools.

📌 Demo Operations Manager (Mumbai)
🏢 Artium Academy
📍 Mumbai