- Minimum 3 years as Delivery Manager with experience managing 50+ staff and logistics expertise
- Manage skillset operations, SLAs, budgets, client relations, employee development, reporting, and floor management
To manage end to end skillset operations in line with the Unit objectives OR company plan thereby contributing to business performance improvement Managing & improving Customer Experience - Managing SLAs, AHT, Utilization,
Outliers, Attendance, and Attrition
Effective Management of Budgets and Commercials.
Client Management through effective SLA monitoring, query resolution and weekly connects.
Employee Development & improvement of Employee satisfaction index
Succession Planning
Process and Productivity Improvements - Performance reviews
Work in collaboration with the Quality / Work force planning & HR teams
Daily, weekly, and monthly reporting
Effective Floor Management during volume processing and TAT deadlines
Client Management through effective SLA monitoring, query resolution and weekly connects.
Employee Development & improvement of Employee satisfaction index
Succession Planning
Process and Productivity Improvements - Performance reviews
Work in collaboration with the Quality / Work force planning & HR teams
Daily, weekly, and monthly reporting
Effective Floor Management during volume processing and TAT deadlines
Eligibility & Desired Skills:
- Minimum 3 years of experience in Delivery Manager role (preferred)
- Should have handled a Span of 50 Plus Staff ( Team Size )
- Customer Focus
- Excellent Leadership skill
- Excellent Communication, Influencing and Negotiating skills
- Performance Management & People Development
- Business Acumen
- Planning & Organizing
- Analytical Thinking & Decision-Making Skills
- Flexibility & Resilience
- Achievement orientation & Withstanding Pressure
- Ownership & Accountability for results Ready to work in any shift / day
- Should have experience in logistics