Job highlights

- Experience in working with AWS services like S3,Redshift,etc.
- Bachelor of Science degree or higher in Computer Science or similar technical discipline,or
- o Should be able to apply generalized SOPs to specific cases
- Ability to judge when issues should be escalated to L2 support
- Must Have

":" This is a remote position.

Alternative Path is looking for a skilled Data Support Engineer, to collaborate on client projects with an asset



management firm. In this role, you will collaborate with individuals, and you will have a large degree of



independence and trust, but you wont be isolated; the support of the Engineering teamleads, the Product team



leads, and every other technology team member is behind you. This is an opportunity to join a team-first



meritocracy and help grow an entrepreneurial group inside Alternative Path. You will be asked to contribute, given



ownership, and will be expected to make your voice heard.



Role Summary:



As a Data Support Engineer, you will be responsible for monitoring data support issues and try to fix the issue



within the defined guidelines or escalate the same to right person.



Role Overview



The Data Support Team at Alternative Path is seeking a creative and detail-oriented support engineer to contribute



to client projects. The team monitors essential data pipelines with the help of state of art support applications. Any



issue / break in data pipelines is fixed on priority within the defined guidelines or is escalated and alerts for various



teams within the clients organization, supporting their daily investment decisions. The mission is to maintain



operational excellence by delivering high-quality, timely ticket resolution and exceptional service. We are seeking



someone who is self-motivated, self-sufficient,



with a passion for tinkering



Requirements

Key Responsibilities:



Monitor data support issues within the defined SLA.



Fix the issues according to the defined guidelines and rules.



Escalate issues to the right person on call



Send daily/weekly status.



Proactive engagement (i.e., not afraid to raise issues, questions and speak up)



Provide inputs and feedback on improving the overall Support process



Enhance current documentation by adding new guidelines and updating the old ones



Desired Skills and Experience:



Experience in working with Python, preferably python libraries like Pandas



Databases: SQL



Experience in working with AWS services like S3, Redshift, etc.



Problem solving and critical thinking skills



o Should be able to apply generalized SOPs to specific cases



Robust verbal and written communication skills,



o Ability to document findings, communicate status, and outline next steps.



o Finding ways to improve the existing documentation.



Ability to judge when issues should be escalated to L2 support



Good in troubleshoot the issues and finding the root cause as per the defined SOP.



Qualifications



Must Have



Bachelor of Science degree or higher in Computer Science or similar technical discipline, or



equivalent work experience.



2+ years of experience as Technical Support Engineer.



Preferred



Experience of working with tickets in JIRA is a plus.



B2B financial services or alternative asset management experience is a plus



Benefits

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Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Data Support Engineer (Gurugram)
🏢 Alternative Path
📍 Gurugram