Job Role: City Head – Store Operations

Location: Bengaluru

Industry: Quick Commerce / High-Growth Startup

Experience: 5+ Years

CTC: ₹25 – ₹28 LPA

Preferred Background: Quick Commerce / Dark Store Operations

About InamoInamo is a fast-growing, VC-funded Quick Commerce Enabler, transforming how consumers access everyday essentials through ultra-quick deliveries. We are looking for a dynamic and result-oriented City Head – Store Operations to lead and scale our dark store operations in Bengaluru.

This role requires solid operational leadership, business acumen, and the ability to drive operational excellence in a high-growth, fast-paced environment.

Key Responsibilities

- Lead and manage end-to-end dark store operations across Bengaluru.
- Ensure on-time order fulfilment, inventory accuracy, order processing efficiency, and customer SLA adherence.
- Monitor daily operational KPIs and implement corrective actions to improve store performance.
- Recruit, lead, mentor, and manage cross-functional teams, including Store Managers, Operations Managers, Fleet Supervisors, and contract staff.
- Drive operational productivity, workforce planning, and performance management.
- Own city-level P&L;, revenue targets, cost optimization, and overall profitability.
- Identify opportunities to reduce operational costs and improve manpower and infrastructure utilization.




- Collaborate with business and cross-functional teams to onboard new clients and expand operational capacity.
- Drive city-level business growth, market penetration, and network expansion.
- Act as the primary point of contact for city-level operational escalations from clients, partners, and internal stakeholders.

Required Qualifications & Skills
- Minimum 5+ years of experience in operations, preferably in Quick Commerce, E-commerce, Retail, or Logistics.
- Strong hands-on experience in managing and scaling multiple dark store operations.
- Proven experience in driving operational KPIs, team productivity, and cost efficiency.
- Good understanding of inventory management, order fulfilment, last-mile coordination, and store-level operations.
- Experience in managing large teams and handling city-level operational responsibilities.
- Strong leadership, analytical, problem-solving, and stakeholder management skills.
- MBA/Postgraduate qualification in Supply Chain, Operations, or Logistics is preferred.

Preferred Candidate ProfileCandidates currently working as:
- City Head / City Lead – Operations
- Senior Cluster Manager
- Regional Operations Manager
- Area Operations Manager
- Operations Manager – Quick Commerce / Dark Stores

Candidates with relevant experience in Quick Commerce companies and hands-on dark store operations experience will be strongly preferred.

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