Looking for an experienced Customer Experience Manager to oversee customer satisfaction and service experience at the automobile service. The role involves managing customer complaints, improving service quality, and ensuring excellent customer experience throughout the vehicle servicing process.
Key Responsibilities:
- Handle customer complaints, grievances, and escalations related to vehicle servicing.
- Monitor customer satisfaction and service quality.
- Coordinate with service advisors, workshop managers, and technical teams.
- Conduct customer follow-ups after vehicle servicing.
- Improve customer retention
- Ensure compliance with service standards.
Requirements:
- Any Graduate.
- Atleast 5+ years of experience in Customer Experience / CRM.
- Experience in automobile service operations required.
- Robust communication, team management, and problem-solving skills.
- Knowledge of service CRM processes and customer satisfaction metrics.