Be the Single Point of Contact (SPOC) for sales and our customers related to sales orders, returns, complaints, Customer Master Data and first level of support for Sales Force (CSM). Support the Sales team in maintaining the customer master data for all customers (domestic and international). Responsible for booking follow up of orders (commercial trials) from external customers. This includes domestic and international customers. Execute customer returns and be responsible for capturing and storing the right documentation. Registrate and follow up on customer complaints, by following the complaint policy. Support all statuary and internal audits in the department for Customer Service. Engaging in all QHSE activities and effective implementation of all the QHSE Specific Key requirements. Overall responsibility to ensure the functional compliance to QHSE Global and all relevant local QHSE legislation and ensure all safety measures are maintained.
Location
Hyderabad
Responsibilities
- Be the Single Point of Contact (SPOC) for sales and our customers related to sales orders, returns, complaints, Customer Master Data and first level of support for Sales Force (CSM).
- Support the Sales team in maintaining the customer master data for all customers (domestic and international).
- Responsible for booking follow up of orders (commercial trials) from external customers. This includes domestic and international customers.
- Execute customer returns and be responsible for capturing and storing the right documentation.
- Registrate and follow up on customer complaints, by following the complaint policy.
- Support all statuary and internal audits in the department for Customer Service
- Engaging in all QHSE activities and effective implementation of all the QHSE Specific Key requirements. Overall responsibility to ensure the functional compliance to QHSE Global and all relevant local QHSE legislation and ensure all safety measures are maintained.
Requirements
- Bachelor's degree within business related discipline
- Proven record of being able to communicate with diverse cultures and functions
- Proven record of being able to multitask in a fast-paced workplace
- 5 years of experience in CUSTOMER SERVICE in a multinational organization.
- Solid understanding of Order to Deliver practices and process
- Have a serving and challenging mind-set to make things happen.
- Experience: 3 to 5 years.
- Salary: INR 25000 to 30000 Per Annum
- Salesforce
📌 Customer Support Specialist (Secunderabad)
🏢 ManpowerGroup Services India Private
📍 Secunderabad
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