Job highlights

- Experience with helpdesk and ticketing tools. Solid process and reporting skills. Customer-first attitude.

Disclaimer: This job posting has been aggregated from external source

Lead the support team that customers and Kendra partners rely on. You will manage support channels, response times and quality, build processes and help content, and make sure every reply is accurate, kind and free of promised outcomes. You will also turn common complaints into lasting fixes.

What youll do

- Manage customer and partner support team members

- Set and track response and resolution standards

- Review support quality and coach the team

- Build help articles, templates and processes

- Work with other teams to fix root causes

What we look for

- 5-8 years in customer support, with team leadership

- Experience with helpdesk and ticketing tools

- Strong process and reporting skills

- Customer-first attitude

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Customer Support Manager (Mumbai)
🏢 Credit Samadhaan
📍 Mumbai