Job highlights

- 6 months BPO or Travel experience with computer application skills and ability to work 24/7 rotational voice shifts
- Handle customer inquiries, escalate issues, attend training, and adhere to contact center policies

Profile Summary We are looking for Customer Care Executives. She/he will handle customer service inquiries and problems associated with the servicing of companys client base. Answer all basic and routine customer contacts as well as more complex customer problems and/or complaints. Utilize computer applications to provide professional service

Primary Job Responsibility

Understands the various computer screens and how to utilize them effectively

Interfaces with customers, clients and vendors, and escalates areas of concern to the appropriated supervisory staff

Attends assigned training sessions for further improvement in client and customer satisfaction, client information and job performance





Adheres to all company and specific Contact Centre policies and procedures

Completes any work as assigned by Management

Education and Essential Experience

6 months BPO or Travel experience

Graduate Undergraduate

Excellent Written and spoken communication,

Computer Skills ability/experience using computer applications

Willing to work in a contact centre environment with 24/7 rotational shifts (including night shifts)

- Open to work in a voice environment

Interview Rounds

HR Round

Versant Test Round VNA Round

Operations Round

Key Enablers

Strong process orientation

High energy, High Integrity & Work Ethics

Robust interpersonal skills & ability to communicate effectively

Strong problem solving skills.

📌 Customer Support - International Voice process Professional (Pune)
🏢 Shashwath Solution
📍 Pune