Job highlights

- 0.5-1 year experience in BPO/Call Centre with strong communication and multitasking skills

- Provide customer support via phone, email, and chat; troubleshoot and escalate issues; maintain CRM records; collaborate to improve satisfaction

Roles and Responsibilities :

- Provide exceptional customer service through phone, email, and chat support to resolve customer queries and concerns.

- Process customer requests, troubleshoot issues, and escalate complex problems to senior team members when necessary.

- Maintain accurate records of all interactions with customers using our CRM system.

- Collaborate with internal teams to resolve recurring issues and improve overall customer satisfaction.

Job Requirements :

- 0.5-1 year of experience in BPO/Call Centre workplace or similar industry.

- Strong communication skills for effective voice support over the phone or via video conferencing.

- Proficiency in handling multiple conversations simultaneously while maintaining attention to detail.

📌 Customer Support Executive (Mumbai)
🏢 StafinGo
📍 Mumbai