- Any Undergraduate/Graduate, freshers or experienced with excellent communication and customer-handling skills
- Respond to customer queries via phone, email, chat, and social platforms; assist with product info and troubleshooting; manage concerns empathetically; aim for first-contact resolution; identify upsell opportunities; suggest process improvements
- Salary range from 2.5 to 4.8 LPA
Hi Job-Seekers!!! Greetings from Shining stars ITPL!!!
Note- Shining stars ITPL does not charge any amount for any other job opportunities.
Eligibility: Any Undergraduate /Graduate/Freshers/experienced can apply
Work Requirements
- Excellent communication skills
- Robust customer-handling ability
- Willingness to work in rotational shifts
- 6 days working with rotational weekly off
- Candidates must be comfortable with both voice and digital communication channels (based on role)
Roles & Responsibilities
- Respond to customer queries through phone, email, chat, and social platforms
- Assist customers with product/service information, troubleshooting, and navigation
- Manage customer concerns with empathy and professionalism
- Aim for first-contact resolution to enhance customer satisfaction
- Identify opportunities to upsell or cross-sell relevant services
- Suggest process improvements and contribute to overall customer experience
How to Apply for interview alignment or queries, please contact:Sneha-(phone hidden) Thanks & Regards ,