Company Description National Gas and Allied Equipment operates in the gases, chemicals and Polymers industry, serving customers with reliable products. The company focuses on safety, quality, and efficient delivery of solutions tailored to client needs. Team members work closely with customers to ensure smooth operations and dependable service. National Gas and Allied Equipment values professionalism, accountability, and continuous improvement across all functions.

Role Description The Customer Support Executive is a full-time, on-site role based in Mumbai. The role involves responding to customer inquiries via phone, email, and online channels, providing transparent information about products, services, and order status.

The Customer Support

Executive will log and track issues, coordinate with technical and operations teams, and follow up to ensure timely resolution and high customer satisfaction. Daily tasks include prepare quotations and maintain records, manage tender documentation, coordinate with the sales and accounts teams, track order status and maintain MIS reports.

Qualifications

- Candidates should possess strong Customer Support and Customer Service skills,



with the ability to handle inquiries and requests efficiently and courteously.
- Candidates should possess skills in Customer Satisfaction, including managing expectations, resolving complaints, and building positive long-term relationships.
- Candidates should possess Online Support capabilities, including working with email, chat, and ticketing tools to manage and document interactions.
- Candidates should possess Technical Support skills sufficient to understand product basics, perform initial troubleshooting, and coordinate with technical teams.
- Strong communication skills in English and local languages, both verbal and written.
- Ability to work on-site in Mumbai, manage multiple cases simultaneously, and maintain attention to detail.
- Prior experience in customer-facing roles, preferably in industrial, gas, or equipment-related sectors, is an advantage.
- Basic computer proficiency, including CRM systems and office productivity tools; relevant diploma or degree in business, engineering, or a related field is preferred.

📌 Customer Support Executive (Mumbai)
🏢 National Gas and Allied Equipment
📍 Mumbai