– Customer Care Executive

Job Designation: Customer Care Executive

Industry: BPO / Customer Service

Process: Customer Support / Collections

Job Type: Full-Time

Job Overview

We are looking for enthusiastic and customer-focused candidates for the Customer Care Executive role. The candidate will be responsible for handling customer queries, providing information about outstanding dues and payment options, resolving customer concerns, and maintaining positive customer relationships. The ideal candidate should have good communication, active listening, problem-solving, and customer-handling skills.

Roles & Responsibilities

- Handle inbound customer calls and resolve queries related to outstanding dues and payment options.
- Provide accurate information regarding pending payments, account details, and due dates.
- Assist customers with payment-related queries and guide them through available payment options.
- Understand customer concerns and provide appropriate resolutions.
- Follow up with customers regarding payment commitments and pending issues.
- Handle customer complaints, objections, and difficult situations professionally.
- Negotiate repayment plans and encourage customers to clear outstanding dues.
- Maintain accurate customer information, call details, and interaction history in CRM systems.
- Update payment commitments, customer feedback, and call remarks regularly.
- Escalate complex or sensitive customer issues to team leaders.
- Meet daily call-handling targets and monthly collection goals.
- Maintain call quality, customer satisfaction, and compliance standards.

Required Skills & Qualifications




- Average spoken English communication skills (Versant Level 2–3 equivalent).
- Good verbal and written communication skills.
- Excellent active listening and comprehension skills.
- Strong customer service and relationship management skills.
- Positive problem-solving and decision-making abilities.
- Ability to handle customer complaints and difficult conversations calmly.
- Good negotiation, persuasion, and convincing skills.
- Ability to handle rejection and work under pressure.
- Basic knowledge of MS Excel, CRM tools, and computer applications.
- Good time management and multitasking abilities.
- Positive attitude and willingness to learn.
- Ability to work in a target-driven environment.

Preferred Candidate Profile
- Candidates with experience in customer service, customer support, telecalling, banking, or collections are preferred.
- Freshers with good communication and customer-handling skills can also apply.
- Candidates should be comfortable handling inbound and outbound calls.
- Ability to maintain professionalism while dealing with different types of customers.

Key Skills
- Customer Service & Customer Support
- Inbound & Outbound Call Handling
- Customer Query Resolution
- Customer Relationship Management
- Active Listening & Communication
- Complaint & Grievance Handling
- Problem-Solving Skills
- Conflict Resolution
- Banking & Financial Services Knowledge
- Outstanding Dues & Payment Assistance
- Payment Follow-up & Negotiation
- Objection Handling
- CRM Management
- MS Excel & Basic Computer Knowledge
- Call Quality & Process Compliance
- Time Management & Multitasking
- Customer Satisfaction
- Target Achievement

Pay: ₹200,000.00 - ₹300,000.00 per year

Work Location: In person

📌 Customer Support Executive (Indore)
🏢 Hirevoo
📍 Indore