We are looking for enthusiastic and customer-oriented individuals to join our team as Customer Support Executives for the BPO Voice Process. The candidate will be responsible for handling customer queries, providing appropriate solutions, and ensuring a positive customer experience through voice calls.
Roles & Responsibilities
- Handle incoming and outgoing customer calls professionally.
- Resolve customer queries, complaints, and concerns effectively.
- Provide accurate information about products and services.
- Maintain excellent customer relationships through effective communication.
- Ensure customer satisfaction by providing timely resolutions.
- Follow company policies, process guidelines, and quality standards.
- Maintain proper records of customer interactions.
- Achieve daily and monthly performance targets.
Skills & Requirements
- Excellent verbal communication skills.
- Good listening and problem-solving abilities.
- Basic computer knowledge and typing skills.
- Ability to handle customer queries professionally.
- Positive attitude and willingness to learn.
- Ability to work in a team and meet targets.
Eligibility Criteria
- Qualification: Minimum 12th Pass / Graduate.
- Experience: Freshers and experienced candidates can apply.
- Good communication skills in English and/or Hindi.
- Both male and female candidates can apply.
Job Details
- Industry: BPO / Call Centre
- Department: Customer Service / Customer Support
- Role: Customer Support Executive
- Employment Type: Full Time, Permanent
- Functional Area: Voice Process / Customer Service
Why Join Us?
- Attractive salary package.
- Training and development opportunities.
- Growth and career advancement opportunities.
- Friendly working workplace.
- Performance-based incentives (if applicable)
- To get your interview scheduled contact below:
- Utkarsh - 98213 96952