Customer Service Advisor

Location: Sunrise Business Park, Thane, Mumbai ( Only Thane and nearby locations candidate are preffered)

Work Model: Full-Time | In-Person

Schedule: 5 Days | Day Shifts | Operational Window: 9:30 AM – 9:30 PM

Experience: 0–2 Years | BPO experience preferred

Compensation: ₹2–4 LPA

About the Company

Malhir is a customer operations and verification services organisation with 30+ years of experience, supporting enterprise clients across industries through structured and reliable service delivery.

Role Overview

As a Customer Service Advisor, you will be responsible for handling customer interactions, resolving queries, maintaining service quality, and ensuring a positive customer experience.

Key Responsibilities

- Handle inbound calls and respond to emails/chat queries.
- Resolve customer concerns efficiently and professionally.
- Maintain accurate records of customer interactions.
- Meet CSAT, quality, productivity, SLA and TAT targets.
- Deliver consistent and high-quality customer service.

What We’re Looking For
- Strong English communication and customer-handling skills.




- Valuable problem-solving and service-delivery abilities.
- Ability to work towards call-centre metrics and targets.
- Willingness to work rotational day shifts.
- HSC or Graduate in any discipline.
- International BPO / voice / chat / email support experience is an advantage.
- Positive attitude, adaptability and willingness to learn.

What Success Looks Like
- Consistently achieving KPIs, SLAs and quality benchmarks.
- Building client confidence through reliable service.
- Adapting to feedback and contributing to process improvements.
- Collaborating effectively with the team.
- Growing into higher responsibilities and career opportunities.

Benefits
- Health Insurance
- 5-Day Work Week (rotational week-offs; Saturday–Sunday not fixed)
- Career growth and learning opportunities
- Supportive and collaborative work environment

Call / WhatsApp: 92949 39493 / (phone hidden) Pay: ₹18,000.00 - ₹33,000.00 per month

Work Location: In person

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