Customer Support Executive – UltraCare PRO (D2C / E-commerce)

? On-site, Ahmedabad | Full-time

About us

UltraCare PRO is a fast-growing wellness and recovery device brand by Zealmax Innovations Pvt. Ltd. We sell on Amazon, Flipkart, Myntra, Blinkit, Swiggy Instamart and our own website.

About the role

You will be the first point of contact for our customers. You will solve order, return and product questions on WhatsApp, calls and chat. Many customers need help using a device, so you will learn our products well.

What you will do

- Reply to customers on WhatsApp, calls and website chat
- Solve order, delivery, payment, return and refund questions
- Guide customers on how to use our devices and handle basic troubleshooting
- Check warranty and arrange replacements with our returns team
- Raise and track issues on Amazon and Flipkart seller portals
- Keep every ticket updated in our support tool

You must have





- 1–3 years in customer support at an e-commerce, D2C or consumer product company
- Experience handling order, return and refund queries
- Explicit spoken and written Hindi and English (Gujarati is a plus)
- Comfort with Google Sheets and a ticketing or chat tool
- Ability to work from our Ahmedabad office

Good to have

- Experience with Amazon or Flipkart seller support or claims
- Support experience for electronics, health or fitness products

Please don’t apply if

- Your experience is only in telesales, outbound calling or BPO voice processes
- You are looking for a remote role

What we offer

- Product training and explicit processes
- Growth into senior and lead roles as our support team grows
- A stable, supportive team

📌 Customer Support Executive – E-commerce (Ahmedabad)
🏢 UltraCare PRO
📍 Ahmedabad