Responsibilities

- Handle customer interactions professionally through calls and other communication channels.

- Understand customer requirements and provide appropriate information and assistance.

- Maintain positive relationships with customers and ensure a satisfactory customer experience.

- Address customer queries, concerns, and requests promptly.

- Coordinate with internal teams to ensure timely resolution of customer issues.

- Maintain accurate records of customer interactions and follow-ups.

- Follow company policies, service standards, and communication guidelines.

- Achieve assigned performance and customer service targets.

Eligibility

- Minimum qualification: 12th Pass or Any Graduate.

- Freshers and experienced candidates are eligible.

- Mandatory proficiency in Hindi communication.

- Basic English communication skills will be an added advantage.

- Positive interpersonal and customer-handling skills.

- Positive attitude and willingness to learn.

- Ability to work in a team-oriented environment.

Pay: ₹15,000.00 - ₹18,000.00 per month

Benefits

- Cell phone reimbursement

- Health insurance

- Provident Fund

Work Location: In person

📌 Customer Support Executive (CSE) (Noida)
🏢 LEKHANA CONSULTING
📍 Noida