CRED is looking for customer-focused professionals to handle member queries and provide exceptional customer support. The ideal candidate should have excellent communication skills, problem-solving abilities, and the ability to deliver a seamless customer experience.

Job Location: Bengaluru, Karnataka

Job Type: Full-Time

Process: Voice / Rotational shift

Key Responsibilities

- Handle customer queries related to CRED applications and services.
- Assist members with credit card bill payments, transactions, refunds, and payment-related issues.
- Resolve customer complaints and service requests through calls, emails, and chat.
- Provide accurate information regarding account-related concerns and app functionalities.
- Handle transaction failures, payment discrepancies, and refund-related queries.




- Maintain accurate records of customer interactions using CRM tools.
- Coordinate with internal teams to resolve complex customer issues.
- Ensure customer satisfaction through timely and effective resolutions.
- Maintain service quality and meet performance targets.

Eligibility Criteria

- Freshers and experienced candidates can apply, depending on the opening.
- Minimum qualification: Graduate (as per process requirements).
- Excellent English communication skills.
- Positive verbal and written communication abilities.
- Strong analytical and problem-solving skills.
- Basic knowledge of computers and internet applications.
- Customer-focused attitude with a willingness to learn.

📌 Customer Support Executive (Bengaluru)
🏢 Cred
📍 Bengaluru