14 Nov
|
Han Digital Solution
|
Mumbai
14 Nov
Han Digital Solution
Mumbai
Key Responsibilities
- Lead customer relationships, ensuring their success through effective solutioning, value delivery, and strategic guidance.
- Collaborate with internal teams (Product, PreSales, Customer Success) to develop and implement solutions tailored to client needs.
- Leverage data and insights to identify opportunities for optimization, driving client adoption, and success across all touchpoints.
- Manage the full customer lifecycle, focusing on account growth, retention, and ensuring KPIs (Adoption, CSAT, NPS) are met.
- Engage with clients on technical and strategic matters, offering transparent, actionable insights that empower them to make informed decisions.
📌 Customer Success Manager (Mumbai)
🏢 Han Digital Solution
📍 Mumbai