Customer Success Manager (Mumbai)

Customer Success Manager (Mumbai)

14 Nov
|
Han Digital Solution
|
Mumbai

14 Nov

Han Digital Solution

Mumbai

Key Responsibilities

- Lead customer relationships, ensuring their success through effective solutioning, value delivery, and strategic guidance.

- Collaborate with internal teams (Product, PreSales, Customer Success) to develop and implement solutions tailored to client needs.

- Leverage data and insights to identify opportunities for optimization, driving client adoption, and success across all touchpoints.

- Manage the full customer lifecycle, focusing on account growth, retention, and ensuring KPIs (Adoption, CSAT, NPS) are met.

- Engage with clients on technical and strategic matters, offering transparent, actionable insights that empower them to make informed decisions.

📌 Customer Success Manager (Mumbai)
🏢 Han Digital Solution
📍 Mumbai

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