About The Position

Advertflair builds AI-powered visual production for brands that need thousands of consistent, on-brand images without running a photo studio. Our platform turns product photos and 3D assets into catalog and campaign imagery for fashion, apparel and fine-art logistics companies, and our Chennai studio (ISO 27001:2022 certified) runs the production behind it. We are a small team shipping fast, and this role is hands-on from week one.

As a Customer Success Executive you are the friendly, dependable voice our clients hear from: onboarding recent accounts, answering questions quickly and making sure every delivery lands the way they expected.

Job Responsibilities

- Respond to client emails and chat the same business day and keep every request tracked until it is closed

- Onboard new customers: set up accounts, walk them through the platform and collect their brand assets and guidelines

- Coordinate with production and engineering to resolve issues and keep clients updated





- Spot at-risk accounts early and flag them with a recommended fix

- Collect feedback and testimonials and pass them to the team

- Maintain help articles and templated replies that make support faster

Requirements

- 1-2 years of experience in customer support, account management or customer success, ideally for a software or creative services company

- Excellent written English and a calm, helpful manner with clients

- Comfortable with helpdesk or CRM tools and learning new software quickly

- Organised, with strong follow-through and attention to detail

- Ability to explain technical things simply

- Willingness to work the US-overlap night shift (aligned to US Eastern business hours)

Ready to apply? Fill in the application form below with your details and a link to your work or LinkedIn profile. We read every application.

📌 Customer Success Executive - Job (Chennai Metropolitan Area)
🏢 Advertflair
📍 Chennai Metropolitan Area