Company Description Vivifi India is a fintech organization focused on delivering cutting-edge financial products to customers across the credit spectrum. The company leverages advanced technology and data science to design solutions that are accessible, transparent, and responsible.

Vivifi places particular emphasis on serving underserved and unserved customer segments, expanding access to formal credit. Team members contribute to building inclusive financial services that aim to improve customer financial well-being and long-term stability.

Role Description The Customer Success Associate is a full-time, on-site role based in Hyderabad. This role involves engaging with customers through calls, emails, and digital channels to ensure smooth onboarding, address queries, and provide timely support.

The associate will monitor customer accounts, track usage patterns, and identify opportunities to improve satisfaction and retention. Daily responsibilities include resolving issues, coordinating with internal teams to escalate and close customer cases, and documenting interactions in customer relationship tools. The role also includes collecting feedback,



sharing customer insights with product and operations teams, and contributing to process improvements that enhance the overall customer experience.

Qualifications

- Demonstrated ability in Customer Engagement and Customer Support to build trust, handle queries, and guide customers through product features.
- Experience driving Customer Satisfaction and Customer Retention by resolving issues efficiently and following up to ensure positive outcomes.
- Strong Analytical Skills to interpret customer data, identify trends, and recommend actions that improve service quality.
- Clear and professional communication skills, both verbal and written, with the ability to explain financial products in easy terms.
- Comfort working in a fast-paced, customer-focused environment, with strong ownership, attention to detail, and problem-solving abilities.
- Prior experience in customer success, customer service, or financial services is an advantage.
- Bachelor’s degree in business, finance, communications, or a related field preferred.

📌 Customer Success Associate (Hyderabad)
🏢 Vivifi India
📍 Hyderabad