Process: International Voice / Rotational shift / 2 way cab

Key Responsibilities:

- Handle inbound and outbound customer calls professionally.
- Understand customer concerns, identify issues, and provide accurate solutions.
- Assist customers with account-related queries, billing concerns, payments, and service-related issues.
- Maintain a high level of customer satisfaction through effective communication.
- Follow up with customers to ensure their concerns are resolved.
- Handle customer complaints with patience, empathy, and professionalism.
- Maintain accurate records of customer interactions in CRM systems.
- Escalate complex issues to the concerned departments whenever required.
- Achieve performance targets such as AHT, CSAT, FCR, and quality scores.
- Follow company policies,



process guidelines, and quality standards.

Eligibility Criteria:

- Freshers and experienced candidates can apply (depending on the process).
- Graduates and undergraduates are eligible (based on process requirements).
- Valuable English communication skills (verbal and written).
- Strong listening and problem-solving abilities.
- Basic computer knowledge and typing skills.
- Willingness to work in rotational shifts, including night shifts.
- Comfortable working in a 24/7 work environment.
- Ability to work from the office.

📌 Customer Service Sales Representative (Bengaluru)
🏢 [24]7.ai
📍 Bengaluru