Job highlights

- 1-6 years experience in customer service, graduate degree, skilled in customer service software

- Handle customer inquiries, resolve issues, collaborate with teams, maintain product knowledge, escalate issues, keep accurate records

Job Summary

We are looking for a highly skilled and experienced professional to join our team in Navi Mumbai. The ideal candidate will have 1-6 years of experience in customer service or related fields.

Responsibilities

- Handle customer inquiries and resolve issues professionally.

- Provide excellent customer service through various channels.

- Collaborate with internal teams to improve processes and procedures.

- Develop and maintain knowledge of products and services.

- Identify and escalate potential issues to senior management.

- Maintain accurate records of customer interactions.

Requirements

- Graduate degree required.

- Excellent communication and problem-solving skills.

- Ability to work in a quick-paced environment and meet deadlines.

- Strong analytical and critical thinking skills.

- Experience with customer service software and systems.

- Ability to build strong relationships with customers and colleagues.

📌 Customer Service Professional (Thane)
🏢 TP
📍 Thane