Job Summary

Customer Service Associate - E-commerce Support (English) - Durgapur Looking for customer service jobs in Durgapur or e-commerce jobs in Durgapur Fusion CX is hiring Customer Service Associates for an inbound e-commerce support process. If you have strong Hindi and English communication skills, robust analytical abilities, and an interest in online shopping and e-commerce operations, this opportunity offers a chance to build your career in customer support, vendor coordination, and e-commerce services.

As a Customer Service Associate at Fusion CX, you will support e-commerce-related queries and communicate with customers and business partners to understand issues and identify suitable solutions. You will use your communication, analytical, and logical reasoning skills to assess problem statements, understand concerns raised by suppliers or vendors, and propose appropriate solutions. The role also involves working with digital tools and office applications to support daily operations.

Key Responsibilities

- Communicate effectively in Hindi and English while handling customer and business-related interactions.
- Understand and assess concerns or problem statements raised by suppliers and vendors.
- Use analytical and logical reasoning to identify the underlying issues and propose appropriate solutions.
- Communicate information clearly through verbal and written interactions.
- Work with Microsoft Office and Google Workspace tools, including spreadsheets and documents, to support process-related activities.




- Apply e-commerce knowledge and understanding to customer support activities where relevant.
- Maintain professional communication and a solution-oriented approach when handling queries.

Requirements

- Education: Class 12 pass or equivalent.
- Language Skills: Strong communication skills in both Hindi and English. Knowledge of an additional regional language is an advantage.
- Communication: Excellent verbal and written communication skills.
- Computer Skills: Hands-on experience with Microsoft Office and Google Workspace tools, including spreadsheets and documents.
- Analytical Skills: Strong analytical and logical reasoning abilities, with the ability to assess problems and propose solutions.
- E-commerce Knowledge: Previous e-commerce experience or knowledge is an added advantage.
- Ability to understand issues, communicate clearly, and approach problems with a solution-oriented mindset.

Key Competencies

- Hindi and English communication
- Written and verbal communication
- Analytical and logical reasoning
- Problem assessment and solution identification
- Supplier and vendor query understanding
- Microsoft Office and Google Workspace proficiency
- E-commerce awareness
- Customer-focused communication

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Customer Service Associate - E-commerce Support (English) - Durgapur
🏢 Fusion CX
📍 Durgapur