Job highlights

- Defuse irate customers &
- Escalate unresolved issues to relevant internal teams . Identify and assess customers needs to s . trive for highest Customer Experience (CX) . Ability to Multi-Task and work in a fast-paced,Contact Center environment . .

Resolve customer Queries, Requests &
- Complaints (QRC s) on Trading and Demat A/c related products, such as Equity, Derivative Futures &
- Options, Mutual Fund, Currency &
- Commodities etc. Answer incoming customer &
- Branch calls, Emails &
- Chats. Check on the status of customer accounts and resolve maintenance related queries. Document knowledge as solution articles Review and explain account charges & trade settlement related QRC s. Defuse irate customers &
- Escalate unresolved issues to relevant internal teams Identify and assess customers needs to s trive for highest Customer Experience (CX) Ability to Multi-Task and work in a fast-paced, Contact Center setting Provide accurate, valid and complete information by using the right methods/tools.

📌 Customer Service Associate (Mumbai)
🏢 Axis Direct
📍 Mumbai