- Customer interaction and support. Internet and mobile application proficiency. Computer and system navigation.
Microsoft
Excel and Word. Adaptability and willingness to learn. Customer-focused communication
- Communicate with customers in Hindi and English according to their preferred language.
Job Summary
Looking for customer service jobs in Durgapur Fusion CX is hiring Customer Service Associates for an e-commerce customer support process. If you are a fresher or have 1-2 years of relevant experience and can communicate comfortably in Hindi and English, this chance offers a chance to build your career in e-commerce customer service, online shopping support, and customer experience. Candidates with basic computer and smartphone skills and a willingness to learn are encouraged to apply.
Responsibilities
- Communicate with customers in Hindi and English according to their preferred language.
- Understand customer queries and provide appropriate assistance through professional communication.
- Navigate internet-based platforms, mobile applications, and computer systems to support customer interactions.
- Use Microsoft Excel and Microsoft Word for routine process-related tasks.
- Maintain clear and effective communication while assisting customers.
- Follow established process guidelines and customer service standards.
Requirements
- Education: Class 12 pass or equivalent.
- Experience: Freshers are welcome to apply. Candidates with 1-2 years of relevant experience may also apply.
- Language Skills: Ability to understand and communicate in both Hindi and English, based on customer preference.
- English Proficiency: English competency equivalent to Versant Level 3 or 4.
- Computer Skills: Working knowledge of the internet, mobile applications, and system navigation.
- MS Office Skills: Basic working knowledge of Microsoft Excel and Microsoft Word.
- Good communication skills and a customer-focused attitude.
- Willingness to learn and adapt to customer support processes.
Key Competencies
- Hindi and English communication
- Customer interaction and support
- Internet and mobile application proficiency
- Computer and system navigation
- Microsoft Excel and Word
- Adaptability and willingness to learn
- Customer-focused communication
Job Location
Durgapur
Work Mode
Work From Office (WFO)
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
📌 Customer Service Associate - E-commerce Support - Durgapur
🏢 Fusion CX
📍 Durgapur
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