We are hiring for

Customer service Air and ocean – Freight

Experience: 5+ Years

Location: Pune

Salary:8 Lakhs PA

Reporting To: Branch Manager / Functional Head

Key Responsibilities

Manage key client accounts and maintain strong customer relationships.

Handle Air & Ocean Freight Import/Export operations and ensure smooth shipment execution.

Monitor SLA compliance, shipment turnaround time, and service quality.

Coordinate with Operations, Customer Service, Documentation, Pricing, Customs and Transportation teams.

Handle client escalations, resolve operational issues and ensure customer satisfaction.

Supervise operations and customer service teams, monitor productivity and achieve defined KPIs.

Prepare operational MIS reports, track shipment performance and monitor pending shipments.

Coordinate with airlines, shipping lines, overseas agents, customs brokers, transporters and CFS/ICD.

Pay: From ₹800,000.00 per year

Application Question(s)

- Manage key client accounts and maintain solid customer relationships

Work Location: In person

📌 Customer service Air and ocean – Freight Forwarding (Pune)
🏢 ALPHA GLOBAL LOGISTICS
📍 Pune