Company Description

J.B.

Marmo Private

Limited, part of JB Group, is South India’s largest imported marble manufacturer, headquartered in Bengaluru and established in 1987. With over three decades of experience, the company offers premium imported marble, travertine, onyx, and more than 500 shades of rare stones to enhance residential and commercial spaces. Founders personally source marble blocks from quarries worldwide, which are processed in state-of-the-art facilities across Chittorgarh, Shoolagiri, and Jigani. The newly opened Marble Experience Centre in Jigani reflects the company’s growth ambitions and its commitment to attracting passionate, driven professionals to its diverse team.

Role Description The Customer Relationship Management Manager is a full-time, on-site role based in Bengaluru. This role is responsible for developing and implementing CRM strategies that enhance customer satisfaction, loyalty, and retention across all stages of the customer lifecycle. Day-to-day tasks include managing customer data and segmentation,



taking all lead calls , tracking customer interactions, and analyzing customer feedback to improve service quality.

The Manager will collaborate closely with sales, marketing, and operations teams to design customer-centric initiatives, resolve escalated issues, and ensure consistent communication with upcoming customers.

Qualifications

- Candidates should possess solid Analytical Skills to interpret customer data, derive insights, and support data-driven decisions.
- Candidates should possess excellent Communication skills to engage customers effectively and collaborate with internal teams.
- Candidates should possess Sales-related skills to support cross-selling, upselling, and relationship-based revenue growth.
- Strong organizational skills, attention to detail, and a proactive approach to improving customer satisfaction and loyalty.

📌 Customer Relationship Management Manager (Bengaluru)
🏢 J.B. Marmo Private
📍 Bengaluru