We are looking for a Customer Relationship Manager to build and maintain strong relationships with customers, handle client queries, and ensure customer satisfaction. The candidate should have good communication skills and the ability to manage client relationships effectively.
Key Responsibilities:
- Maintain positive relationships with existing customers and clients.
- Handle customer enquiries, complaints, and feedback.
- Follow up with customers regularly and provide timely updates.
- Understand customer needs and offer appropriate solutions.
- Coordinate with internal departments to resolve customer issues.
- Maintain customer information and update CRM databases.
- Ensure customer satisfaction and improve customer retention.
- Identify opportunities for business growth through client relationships.
Required Skills:
- Valuable verbal and written communication skills.
- Strong interpersonal and problem-solving skills.
- Client handling and relationship management.
- Basic knowledge of MS Office.
- Knowledge of CRM software is an added advantage.
- Ability to manage follow-ups and customer interactions.