Company: DGS Group Builders & Developers

Department: CRM

Location: Goregaon, Mumbai

Experience: 2–5 Years

Salary: As per industry standards

Qualification: Graduate

We are seeking a proactive and customer-oriented CRM Executive to manage customer relationships and provide efficient post-sales support. The candidate will be responsible for handling customer queries, coordinating documentation, payment follow-ups, and ensuring a smooth customer experience from booking to possession.

Key Responsibilities

- Handle customer queries through calls, emails, and WhatsApp.
- Maintain customer records and update CRM databases.
- Coordinate booking forms, agreements, and registration documentation.




- Follow up with customers regarding payment schedules and outstanding dues.
- Coordinate with internal departments for customer-related matters.
- Handle customer complaints and ensure timely resolution.
- Assist in possession formalities and customer handovers.
- Maintain MIS reports and daily activity records.

Required Skills

- Valuable verbal and written communication skills.
- Knowledge of real estate CRM operations.
- Customer relationship and coordination skills.
- Basic knowledge of MS Excel and CRM software.
- Strong follow-up and problem-solving abilities.

📌 Customer Relationship (Mumbai)
🏢 DGS Group
📍 Mumbai