Job highlights

- Experience in customer support with knowledge of KYC verification and account management
- Respond to customer inquiries via calls, email, and chat; assist with account opening, onboarding, and issue resolution; escalate complex cases; coordinate with internal teams; ensure compliance and meet service targets
- Respond to customer inquiries through multiple support channels, including inbound and outbound calls, email, chat, and other communication platforms.
- Provide end-to-end customer support for account opening, onboarding, KYC verification, login issues, profile updates, and pre- and post-investment-related queries or concerns.
- Assist customers with platform navigation, product-related information, and account functionalities while adhering to approved support guidelines.
- Educate customers on platform features, processes, and services




- Identify and escalate complex, sensitive, or unresolved customer issues to the relevant internal teams for timely resolution.
- Coordinate with internal teams such as Operations, Compliance, Product, and Technology teams to resolve customer concerns.
- Follow up with customers to ensure timely resolution and maintain a positive customer experience.
- Maintain a robust understanding of company products, processes, policies, and regulatory requirements.
- Ensure compliance with internal processes, data privacy guidelines, and industry standards.
- Meet defined service levels, productivity targets, quality standards, and customer satisfaction goals.

📌 Customer Engagement Specialist (Delhi)
🏢 Oxyzo Financial Services
📍 Delhi