Job highlights

- Preferred Female Candidate .
- Graduate (any discipline)
- Willingness to travel locally and work weekends .

As a Customer Delight Manager , you will be the face of SolarSquare for our customers post-sale ensuring every customer journey is smooth, timely, and delightful. Your mission is to transform installations into memorable experiences , driving top-tier service and post-installation satisfaction. You will manage on-ground customer communication , handle escalations, coordinate internally for issue resolution, and ensure every solar project ends with a delighted customer.

If youre obsessed with customer satisfaction, love solving operational challenges, and want to make a real impact in Indias clean energy journey this role is for you.

Key Responsibilities

Customer Communication & Engagement

Serve as the primary point of contact for customers during project execution

Provide regular updates on progress, timelines, and post-installation support

Handle complaints, queries, or concerns with empathy and urgency with customer satisfaction, love solving operational challenges, and want to make a real impact in Indias clean energy journey this role is for you. Key Responsibilities Customer Communication & Engagement

Serve as the primary point of contact for customers during project execution

Provide regular updates on progress, timelines, and post-installation support

Handle complaints, queries,



or concerns with empathy and urgency

Escalation & Issue Resolution

Identify pain points during design, installation, or documentation

Proactively resolve customer escalations in coordination with internal teams (Ops, Design, Legal, Service)

Ensure TAT and NPS targets are met or exceeded

Quality Monitoring

Conduct post-installation quality checks (remotely or in-person where needed)

Ensure checklists, system readiness, and final handovers meet SolarSquare standards

Documentation & Handover

Oversee proper documentation of project status, net metering, and compliance closure

Coordinate final handovers and feedback collection

Feedback & Improvement

Capture customer feedback and escalate insights to improve processes

Support initiatives to improve NPS, reduce cancellations, and drive referrals

Key Requirements

Education:

Graduate (any discipline). Background in engineering, customer service, or operations is a plus.

Experience:

1 5 years in customer success, project coordination, operations, or service roles.

Skills:

Excellent verbal and written communication (Local language + Hindi/English)

Customer-first approach and empathy under pressure

Robust coordination and multitasking ability

Familiarity with CRMs and Google Sheets

Other Requirements:

Smartphone with internet

Willingness to travel locally and work weekends

Preferred Female Candidate

📌 Customer Delight Manager (Ahmedabad)
🏢 SolarSquare Energy
📍 Ahmedabad