Skill required: Omnichannel - Customer Service

Designation: Customer Contact Comms Analyst

Qualifications:Any Graduation

Years of Experience:3 to 5 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

- Support production as per objectives and as required by the process.
- Provide process training for new joiners.
- Continuous coaching for advisors on process knowledge skills.




- Assisting the helpdesk agents in responding to issues and information requested from end users on a real time basis.
- Support production as per objectives and as required by the process.
- Provide process training for recent joiners.
- Continuous coaching for advisors on process knowledge skills.
- Assisting the helpdesk agents in responding to issues and information requested from end users on a real time basis. What are we looking for?
- Primary skill - Customer Service - P5 Roles and Responsibilities:
- Meet daily productivity targets across calls, emails, and chats.
- Resolve complex and escalated queries and support team members.
- Maintain expert process knowledge and deliver training and coaching.
- Guide advisors and provide timely feedback and follow-ups.
- Share weekly query review updates and training progress.
- Conduct PKTs and review process documentation.
- Ensure SLA compliance and identify operational quality improvement opportunities.

📌 Customer Contact Comms Analyst - Voice (Navi Mumbai)
🏢 Accenture in India
📍 Navi Mumbai