– Customer Care Executive (Collections Process)

Job Designation: Customer Care Executive

Industry: BPO / Customer Service

Process: Banking / Financial Services – Collections

Job Type: Full-Time

Job Overview

We are looking for customer-focused and confident candidates for the Customer Care Executive role in the Collections Process. The candidate will be responsible for handling customer calls regarding outstanding dues, explaining payment options, negotiating repayment plans, and encouraging customers to clear their pending payments. The ideal candidate should have valuable communication, negotiation, listening, and problem-solving skills.

Roles & Responsibilities

- Handle inbound and outbound calls related to outstanding dues and pending payments.
- Communicate with customers regarding overdue accounts and payment reminders.
- Explain outstanding balances, due dates, and available payment options.
- Negotiate repayment plans and convince customers to clear their outstanding dues.
- Follow up with customers regarding promised payments and payment commitments.
- Handle customer objections, complaints, and payment-related queries professionally.
- Maintain accurate call records, customer details, payment commitments, and remarks in CRM systems.
- Achieve daily call targets and monthly collection targets.
- Escalate complex, disputed, or sensitive customer cases to team leaders.
- Maintain professional communication and customer relationships.
- Follow call quality standards, company policies, and compliance guidelines.

Required Skills & Qualifications
- Average spoken English communication skills (Versant Level 2–3 equivalent).




- Good listening and comprehension skills.
- Strong negotiation and persuasion abilities.
- Ability to convince customers and handle payment-related objections.
- Good customer service and interpersonal skills.
- Ability to handle difficult customers and rejection calmly.
- Basic knowledge of banking, finance, and collections processes.
- Understanding of outstanding dues, overdue payments, and repayment commitments.
- Basic computer knowledge, including MS Excel and CRM tools.
- Positive problem-solving and conflict-resolution skills.
- Ability to work under pressure and achieve daily and monthly targets.
- Positive attitude and willingness to learn.

Preferred Candidate Profile
- Candidates with experience in customer care, tele calling, collections, banking, or financial services are preferred.
- Freshers with good communication and negotiation skills can also apply.
- Candidates should be comfortable handling inbound and outbound calls.
- Ability to work in a target-driven BPO environment.

Key Skills
- Customer Relationship Management (CRM)
- Inbound & Outbound Calling
- Customer Query Resolution
- Banking & Financial Services Knowledge
- Collections & Payment Follow-ups
- Outstanding Dues Management
- Payment Negotiation
- Repayment Plan Discussion
- Persuasion & Convincing Skills
- Objection Handling
- Active Listening
- Conflict Resolution
- Problem-Solving Skills
- Call Handling & Call Quality
- MS Excel & CRM Software
- Target Achievement
- Customer Grievance Handling
- Professional Communication

Pay: ₹200,000.00 - ₹300,000.00 per year

Work Location: In person

📌 Customer Care Executive (Indore)
🏢 Hirevoo
📍 Indore