Company Description Farmer First is an organization dedicated to recognizing and honoring the essential role of farmers in sustaining human life. Rooted in a vision of empowerment, the organization focuses on upholding farmers’ rights, dignity, and contributions to society.

Farmer

First promotes a world where humanity, nature, and all living beings coexist in balance. Team members contribute to this mission by supporting initiatives that improve farmers’ livelihoods and strengthen agricultural communities.

Role Description The Customer Care Executive is a full-time, on-site role based in Thodupuzha. This role involves responding to customer inquiries, resolving issues promptly, and ensuring a positive experience for farmers and other stakeholders.

The Customer Care

Executive will handle phone calls, messages, and face-to-face interactions, provide accurate information about services and products, and record customer feedback for continuous improvement. The role also includes coordinating with internal teams to address customer needs, supporting basic sales and service processes, and maintaining clear, courteous communication at all times.

Qualifications





- Strong customer-focused skills, including Customer Support, Customer Service, and commitment to Customer Satisfaction.
- Excellent Communication abilities, both verbal and written, with active listening and explicit, respectful interaction.
- Basic Sales skills, with the ability to explain offerings, guide customers through options, and support upselling or cross-selling when appropriate.
- Ability to build trust with diverse customers, including farmers and partners, demonstrating empathy and patience.
- Good problem-solving and conflict-resolution skills, with attention to detail and accuracy in handling customer information.
- Comfort working on-site in Thodupuzha, with readiness to collaborate in a team environment and adapt to changing needs.
- Prior experience in customer-facing roles, preferably in agriculture, social impact, or service-oriented organizations, is an advantage.
- Basic computer literacy and familiarity with phone, email, and messaging tools; proficiency in local languages and English is beneficial.

📌 Customer Care Executive (Thodupuzha)
🏢 Farmer First
📍 Thodupuzha