Customer Care Associate – Travel Health Process

Job Location: RIICO Industrial Area, Mansarovar, Jaipur, Rajasthan

Salary: Up to ₹28,000 CTC per month

Working Days: 5.5 Days a Week

Shift: Rotational Shifts

Weekly Off: Rotational

Job Overview

We are looking for enthusiastic, customer-oriented professionals to join our Customer Care team for an international Travel Health Process.

The selected candidates will assist customers with travel-related healthcare services, booking inquiries, service coordination, and customer support. The role requires excellent communication skills, a customer-first mindset, and the ability to handle customer queries professionally.

Key Responsibilities

- Handle inbound and outbound customer calls related to travel and healthcare services.
- Assist customers with bookings, modifications, cancellations, and service-related inquiries.
- Provide accurate information and timely updates to customers.
- Resolve customer queries efficiently while maintaining service quality.
- Handle customer concerns with patience, empathy, and professionalism.
- Work on multiple systems and applications while handling customer interactions.
- Maintain accurate customer records and update information in the system.
- Follow company policies, standard operating procedures, and data privacy guidelines.




- Coordinate with internal teams to ensure timely resolution of customer issues.

Candidate Requirements
- Excellent verbal and written communication skills.
- Good customer handling and interpersonal skills.
- Strong problem-solving and decision-making abilities.
- Basic computer knowledge and ability to work on multiple systems.
- Positive attitude with a willingness to learn.
- Ability to work in rotational shifts.
- Previous experience in BPO, customer service, or international voice processes will be an added advantage.
- Freshers with good communication skills may also apply.

Skills Required
- Customer Service
- Communication Skills
- Problem Solving
- Active Listening
- Multitasking
- Computer Proficiency
- Customer Relationship Management

Salary & Perks
- CTC: Up to ₹28,000 per month.
- 5.5 working days per week.
- Rotational weekly offs.
- Professional work environment.
- Training and development opportunities.
- Opportunity to build a career in the customer service industry.

Job Location RIICO Industrial Area, Mansarovar, Jaipur, Rajasthan.

Contact Details

Email: [email protected]

Contact Number: (phone hidden)

Pay: ₹26,000.00 - ₹28,000.00 per month

Work Location: In person

📌 Customer Care Associate – Travel Health Process (Jaipur)
🏢 Medhansh Business Services
📍 Jaipur