Role & responsibilities

Inbound Customer Experience Specialist

What Youll Do:

- Be the Voice of Our Brand: Greet incoming callers with warmth, energy, and professionalism.

- Listen & Discover: Ask smart questions to uncover what customers truly need.

- Advise & Upsell: Share product, pricing, and promo details while spotting natural upsell opportunities on every call.

- Turn Objections into Wins: Handle concerns with empathy and guide callers smoothly to a "yes."

- Keep Things Organized: Log call notes, inquiries, and closed deals accurately in our CRM.

- Crush Your Targets: Hit and exceed individual and team sales goals while staying sharp on our latest products and industry trends.

Preferred candidate profile

What Were Looking For:

- Strong Communicator:



Fluent in English with clear, confident verbal and written skills.

- Relevant Experience: Prior background in customer service and sales (call center experience is a big plus!).

- Rapid & Adaptable: Comfortable thriving in a fast-paced environment and thinking quickly on your feet.

- Problem Solver: Great at multitasking, prioritizing, and finding smart solutions under pressure.

- Tech-Savvy: Solid basic computer skills and familiarity with CRM tools.

- Flexible Schedule: Open to rotational shifts, including evenings

📌 Customer Care Analyst (Navi Mumbai)
🏢 eClerx
📍 Navi Mumbai