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Job Prospect: CRM Coordinator – Real Estate

Company: Proppr

Location: Gurgaon, Haryana

Job Type: Full-time

Work Mode: In-office

Experience: 2–5 years

About Proppr

Proppr is a modern, technology-enabled real estate brokerage focused on redefining how people buy, sell, and invest in residential properties. Backed by the 60-year legacy of Nirmal Properties & Investments, Proppr combines market expertise, technology, and transparent, data-driven advice to serve HNI and UHNI clients across premium residential markets, including Gurgaon and Goa.

Role Overview

We are looking for an organised, detail-oriented, and proactive CRM Coordinator to manage customer and lead data, coordinate follow-ups, maintain CRM accuracy, and support the sales team throughout the customer journey.

The ideal candidate will ensure that every lead is tracked, every follow-up is completed on time, and every customer interaction is recorded accurately in the CRM system. This role will work closely with the sales, relationship management, and operations teams to improve lead conversion, customer experience, and overall sales efficiency.

Benefits

Preferred Qualifications





- Previous experience in real estate, property sales, brokerage, or a customer-facing business.
- Familiarity with lead management, sales funnels, customer databases, and sales performance metrics. Experience preparing dashboards and tracking lead conversion or sales productivity.

Key Performance Indicators (KPIs)

- Accuracy and completeness of CRM records.
- Timeliness of lead allocation and follow-up reminders.
- Percentage of leads with updated statuses and documented next steps.
- Number of overdue follow-ups and untracked leads.
- Accuracy and timely submission of sales and pipeline reports. Efficiency of site-visit scheduling and internal coordination.

What We Offer

- Opportunity to work with a growing, technology-driven real estate business.
- Exposure to premium residential real estate and HNI/UHNI client management.
- A collaborative, performance-oriented work environment.
- Opportunities to develop skills in CRM operations, sales analytics, and real estate business processes.
- Paid time off and other applicable company benefits.

📌 CRM Specialist (Gurugram)
🏢 Proppr Proptech Private
📍 Gurugram