CRM Executive – Client Relationship Management

Company: Wellness Vibe LLP

Location: Borivali, Mumbai, Maharashtra

Job Type: Full-Time | Work from Office

Experience: 2–4 Years (Freshers with exceptional suitability may also apply)

Salary: Rs.20,000 – Rs.30,000 per month, depending on experience and skills.

Department: Client Service & Relationship Management

ABOUT WELLNESS VIBE

Wellness Vibe is a holistic wellness organization dedicated to supporting the emotional, mental, and overall well-being of individuals and businesses. We integrate ancient yogic wisdom, sound-based wellness practices, and modern facilitation tools. Our offerings include webinars, training programs, and immersive wellness journeys.

JOB OVERVIEW

We are looking for a proactive, responsible, and people-oriented CRM Executive to manage client relationships and ensure a smooth and positive experience throughout their association with Wellness Vibe. The role involves handling client communication, resolving queries, coordinating wellness programs and webinars, maintaining CRM records, and ensuring timely follow-ups.

KEY RESPONSIBILITIES

1. Client Relationship Management

- Act as the primary point of contact for assigned clients and participants.
- Build and maintain positive, professional client relationships.
- Guide clients regarding program details, onboarding, schedules, and participation.
- Understand client queries and concerns and provide appropriate assistance.
- Conduct timely follow-ups to ensure client engagement and satisfaction.

2. Client Support & Query Resolution

- Handle client calls, WhatsApp messages, emails, and other communication.
- Resolve routine queries independently and escalate complex concerns to the appropriate team.
- Ensure accurate information and timely responses.
- Collect client feedback and share relevant observations with management.
- Maintain patience, empathy, and professionalism during client interactions.

3. Webinar & Program Coordination

- Coordinate with internal teams and facilitators for smooth execution of webinars, training programs,



and wellness sessions.
- Communicate program schedules, joining instructions, reminders, and updates.
- Track participant confirmations, attendance, and engagement.
- Provide assistance before, during, and after programs.
- Ensure timely communication regarding program-related changes.

4. CRM & MIS Management

- Maintain accurate client information, interaction history, and follow-up records in the CRM system.
- Track client enquiries, onboarding status, participation, and pending queries.
- Maintain follow-up schedules and ensure timely action.
- Prepare basic reports on client interactions, feedback, and program participation.
- Ensure proper documentation and data accuracy.

5. Client Engagement & Sales Support

- Identify opportunities for further client engagement and program participation.
- Support the sales team through client follow-ups and conversion-related activities.
- Communicate relevant program offerings to prospective and existing clients.
- Support client retention through consistent service.

SKILLS & COMPETENCIES

- Good verbal and written communication skills in English and Hindi.
- Robust interpersonal and relationship-building abilities.
- Customer-centric attitude with patience and empathy.
- Good follow-up, coordination, and organizational skills.
- Ability to handle multiple clients and responsibilities simultaneously.
- Good problem-solving skills and a proactive approach.
- Comfortable using computers, MS Office, Google Workspace, and CRM tools.
- Ability to work independently and coordinate effectively with different teams.
- Willingness to learn about wellness programs and the organization's working methodology.

EDUCATIONAL QUALIFICATION

- Any Graduate.




- Proficiency in English and Hindi is essential.

PREFERRED EXPERIENCE

- 2–4 years of experience in CRM, customer service, client relationship management, customer support, or program coordination.
- Experience in wellness, healthcare, education, coaching, or service industries will be an advantage.
- Freshers with exceptional communication skills, maturity, and a strong service-oriented attitude may also be considered.

WORKING SCHEDULE

- Full-time, work-from-office position at Borivali, Mumbai.
- Rotational shifts depending on business and program requirements. (No night shifts)
- Alternate Sundays are working days.
- Flexibility to work during webinars, training programs, and scheduled events is essential.

CAREER GROWTH CRM Executive → Senior Client Service Executive → Customer Experience Manager / Program Manager.

WHY JOIN WELLNESS VIBE?

- Opportunity to work with a purpose-driven holistic wellness organization.
- Exposure to diverse wellness programs and transformational journeys.
- Opportunity to develop professional skills in client relationship management and customer experience.
- Structured learning and professional development.
- Meaningful work contributing to the well-being and growth of individuals.

IMPORTANT: Candidates should be comfortable working from the Borivali office, following rotational shifts, working on weekends, and committing to a minimum two-year association. Job Type: Full-Time

Work Location: In-Person, Borivali, Mumbai.

Pay: ₹20,000.00 - ₹30,000.00 per month

Application Question(s)

- 1. Are you proficient in spoken English and Hindi?

- 1. Do you have experience in CRM, client servicing, customer support, or relationship management?

- 1. Are you willing to commit to a minimum two-year association?

- 1. Are you comfortable working full-time from our Borivali office?

- 1. Are you comfortable working rotational shifts? (No night shift)

- 1. Are you comfortable working on alternate Sundays?

Work Location: In person

📌 CRM Executive (Borivali)
🏢 Wellness Vibe
📍 Borivali